Bell / Door Attendant

The Langham Chicago; Chicago (IL); On-site; USD 24,000 - 30,000; Part time

Benefits offered by this job

Vacation Pay

401k with Roth option

Pet Insurance

ID Theft Protection

Prepaid Legal

Free meals on duty

Uniforms and cleaning

Free hotel stays

Discounted parking

Job summary

The Langham Chicago is seeking a part-time bell attendant to greet guests with a professional demeanor, guide them to accommodations, and assist with luggage and local information. You will escort guests, explain hotel services, and help with directions to facilities and attractions.

Candidates should have 2 years of customer service experience, be able to lift 50+ pounds, and communicate clearly in English. This role supports our busy downtown hotel and its guests year round.

Qualifications

• 2 years of customer service experience preferred
• Able to lift up to 50+ pounds and stand/walk for long periods
• Excellent English communication for guest inquiries and directions

Responsibilities

• Maintain driveway flow for hotel entrance and loading zones
• Transport luggage using bell cart; assist guests to rooms
• Escort guests to accommodations; inform housekeeping of needs
• Guide guest movement to restaurants, spa, and facilities
• Answer guest questions about hours, rooms, and local attractions
• Work in varying outdoor temperatures; physical stamina required
• Follow proper procedures for parking or guest services

Skills

Customer service

Luggage handling

Communication

Education

High School diploma

Job description

Primary Objective of Position

Provide a professional and courteous demeanor to all guests and clients. Provide accurate information to all inquiries regarding the hotel, city and surrounding area. Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage

Responsibilities and Job Duties

• Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading
• Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room. Navigate bell cart through public areas, guest room corridors and to elevators
• Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately. Point out room features and directory for reference
• Directs guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities
• Ability to listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions
• Ability to work in and outdoors in vast changes in temperature dependent upon weather conditions
• Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping
• Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists
• Communicate guest parking procedures and applicable costs to arriving guests/clients

Experience Required

• High School graduate or equivalent preferred
• 2 years of previous customer service experience required

Salary Range

$17.69 - $22.11/hour plus discretionary gratuities

Benefits Included for Part-Time, Temporary, and On Call Colleagues

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• 401k plan with Roth option (Employer match up to 4% after one year of employment)
• Pet Insurance, ID Theft Protection Coverage, Prepaid Legal (available for purchase)
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking

EOE, Including Disability/Veterans

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/chicago/

Source: Hospitality Online