Overnight Bell & Door Attendant — Part-Time Guest Services

Langham Hospitality Group; United States; On-site; USD 24,000 - 30,000; Part time

Benefits offered by this job

Vacation Pay and Sick/Personal time (P

401k plan with Roth option (Employer

Pet Insurance

ID Theft Protection Coverage

Prepaid Legal

Free meals while on duty

Uniforms and cleaning of uniforms

Free and discounted hotel stays

Discounted parking

Job summary

The Langham Chicago is seeking a Bell Attendant to provide professional, courteous service to guests, escorting them to accommodations and assisting with luggage and directions. You will load luggage, inspect rooms, and help guests navigate hotel facilities, while ensuring safety and comfort in all weather conditions.

Two years of customer service experience and a High School diploma or equivalent are preferred. The role includes shift work, parking coordination, and discretionary gratuities.

Qualifications

• High School graduate or equivalent preferred.
• 2 years of previous customer service experience required.

Responsibilities

• Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading
• Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room. Navigate bell cart through public areas, guest room corridors and to elevators
• Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately. Point out room features and directory for reference
• Directs guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities
• Ability to listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions
• Ability to work in and outdoors in vast changes in temperature dependent upon weather conditions
• Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping
• Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists
• Communicate guest parking procedures and applicable costs to arriving guests/clients

Skills

Customer service

Education

High School diploma or equivalent

Job description

The Langham Chicago is seeking a Bell Attendant to provide professional, courteous service to guests, escorting them to accommodations and assisting with luggage and directions. You will load luggage, inspect rooms, and help guests navigate hotel facilities, while ensuring safety and comfort in all weather conditions.

Two years of customer service experience and a High School diploma or equivalent are preferred. The role includes shift work, parking coordination, and discretionary gratuities.