Bell/Door Attendant - Full Time - The Langham, Chicago

Langham Hospitality Group; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Langham Hospitality Group is seeking a Bell/Door Attendant for their Chicago location. This full-time role involves providing excellent customer service, assisting guests with their luggage, and ensuring smooth traffic flow at the hotel entrance. Ideal candidates will have a high school diploma and at least 2 years of customer service experience.

Benefits

Vacation, sick, and personal leave

Paid holidays

Medical, dental, and vision insurance

401(k) with employer match

Free meals and uniforms

Discounted hotel stays

Qualifications

• At least 2 years of customer service experience.
• Valid driver's license and proof of insurability.

Responsibilities

• Maintain driveway traffic flow for accessibility.
• Escort guests to their rooms and assist with luggage.
• Provide information about hotel services and local attractions.

Skills

Customer Service

Effective Communication

Problem Solving

Education

High School Diploma or Equivalent

Job description

Bell/Door Attendant - Full Time - The Langham, Chicago

Join to apply for the Bell/Door Attendant - Full Time - The Langham, Chicago role at Langham Hospitality Group

Primary Objective of Position:

Provide a professional and courteous demeanor to all guests and clients. Provide accurate information regarding the hotel, city, and surrounding area. Escort arriving and departing guests in a friendly manner to and from their accommodations, transporting their luggage.

Responsibilities and Job Duties:

• Maintain driveway traffic flow to ensure hotel entrance accessibility, allowing space for passenger and luggage loading/unloading.
• Retrieve guest items from vehicles and load luggage onto a bell cart for transport within the hotel.
• Escort guests to their rooms, inspect for deficiencies, and inform housekeeping of any issues.
• Guide guests through the hotel, providing assistance and directions to facilities.
• Respond to guest inquiries using a positive, clear voice, providing accurate information about hotel services and local attractions.
• Work outdoors in various weather conditions.
• Push, pull, or lift up to 50+ pounds; stand, bend, walk, kneel, and crouch frequently.
• Communicate effectively in English for handling luggage and guest interactions.
• Explain parking procedures and costs to guests.

Experience Required:

• High School diploma or equivalent preferred.
• At least 2 years of customer service experience.
• Valid driver’s license and proof of insurability.

Salary Range:

$14.25 - $17.81/hour plus discretionary gratuities.

Benefits for Full-Time Employees:

• Vacation, sick, and personal leave.
• Paid holidays.
• Medical, dental, and vision insurance.
• Life insurance, AD&D, short-term disability.
• Additional voluntary insurance plans.
• 401(k) with Roth option and employer match.
• Free meals, uniforms, and cleaning.
• Free and discounted hotel stays, parking discounts.
• Employee assistance programs.

EOE, Including Disability/Veterans

About Langham Hospitality Group:

Langham Hospitality Group is part of Great Eagle Holdings, with over 40 hotels worldwide, focusing on genuine guest interactions and respectful workplaces. Located in downtown Chicago, The Langham offers majestic city views and is near major attractions.