Night Bell & Door Concierge — Guest Services

Chuan Spa; United States; On-site; USD 24,000 - 30,000; Part time

Benefits offered by this job

Vacation Pay

401k plan with Roth option

Free meals while on duty

Uniforms and cleaning of uniforms

Free hotel stays

Discounted parking

Job summary

The Langham, Chicago is seeking a courteous Guest Services/Valet to greet guests, provide accurate information about the hotel and city, escort arriving and departing guests to accommodations, and assist with luggage loading.

Responsibilities include maintaining traffic flow to the main entrance, guiding guests to restaurants and facilities, answering inquiries in a clear voice, and ensuring safety when lifting and moving items. Previous customer service experience is required.

Qualifications

• 2 years of previous customer service experience required
• High School graduate or equivalent preferred

Responsibilities

• Maintain driveway traffic flow to allow main hotel entrance accessibility and space for luggage loading
• Retrieve guest items from cars and transport luggage with a bell cart through public areas and to rooms
• Escort guests to accommodations, inspect rooms, and communicate any deficiencies to housekeeping
• Direct guests to facilities and provide directions to restaurants, Chuan Spa and other hotel services
• Answer questions and provide accurate information on hours, events, and local attractions
• Work outdoors in varying temperatures and lift up to 50+ pounds; stand, bend, walk, kneel, crouch
• Communicate in English to obtain information from luggage tags and write details on checks
• Explain guest parking procedures and applicable costs to guests

Job description

The Langham, Chicago is seeking a courteous Guest Services/Valet to greet guests, provide accurate information about the hotel and city, escort arriving and departing guests to accommodations, and assist with luggage loading.

Responsibilities include maintaining traffic flow to the main entrance, guiding guests to restaurants and facilities, answering inquiries in a clear voice, and ensuring safety when lifting and moving items. Previous customer service experience is required.