Guest Concierge: Beauty Services & Sales

Ulta Beauty; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage with guests, promote salon services, and support the Experience Manager and team. You will handle phone and in-store interactions, book appointments, and help guests find products while upholding Ulta Beauty's standards.

The role emphasizes excellent guest service, product knowledge, and teamwork to deliver a 360° guest experience across salon and sales floors.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent combination of education and experience.
• Excellent guest service and communication skills.

Responsibilities

• Meet or exceed store goals for retail and service sales and guest loyalty.
• Provide exceptional guest service in salon, haircare, and skincare areas.
• Answer salon calls, manage bookings, and assist guests with service recommendations.
• Inform guests about promotions and events and invite them to try services.
• Maintain readiness and smooth operations of the salon and sales floor.

Skills

Basic tech skills

Sales & products

Customer relationships

Strong communication

Troubleshooting

Independent & team

Education

High school diploma preferred

Tools

Point of Sale system

Apple devices

Services Booking System

Job description

Ulta Beauty is seeking a Guest Coordinator to engage with guests, promote salon services, and support the Experience Manager and team. You will handle phone and in-store interactions, book appointments, and help guests find products while upholding Ulta Beauty's standards.

The role emphasizes excellent guest service, product knowledge, and teamwork to deliver a 360° guest experience across salon and sales floors.