Beauty Guest Concierge — Elevate Service & Sales

Ulta Beauty, Inc.; Scottsdale (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage with guests and promote our salon services and products. You will support the Experience Manager and Assistant Services Manager, contribute to achieving service and retail sales goals, and ensure a premier guest experience in the store and salon.

The role requires a passion for beauty, excellent guest service, and the ability to learn and communicate salon services and product knowledge.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent.
• Proficient with basic technology including POS, Apple devices, and the Services Booking System.

Responsibilities

• Drive store goals for retail and service sales and guest loyalty.
• Provide exceptional guest service in salon, haircare, and skincare areas.
• Answer salon calls, resolve guest concerns, manage bookings and guest records.
• Inform guests of promotions and events and suggest add-on services and products.
• Support service providers with appointment pages, rebooking, and new guest acquisition.

Skills

Sales proficiency

Guest service

Communication

Teamwork

Education

High school diploma preferred

Job description

Ulta Beauty is seeking a Guest Coordinator to engage with guests and promote our salon services and products. You will support the Experience Manager and Assistant Services Manager, contribute to achieving service and retail sales goals, and ensure a premier guest experience in the store and salon.

The role requires a passion for beauty, excellent guest service, and the ability to learn and communicate salon services and product knowledge.