PBX Operator

Enchantment Resort; Sedona (AZ); On-site; USD 17,000 - 28,000; Full time

Job summary

Enchantment Resort in Sedona, AZ seeks a friendly, energetic Front Desk PBX Associate to provide professional telephone and radio service for guests and staff. You will log messages, relay guest requests, and coordinate with departments to ensure smooth operations.

The role requires a high school diploma, prior PBX experience, a good telephone voice, and strong clerical and computer skills. Tasks include multi-tasking and handling daily PBX reports.

Qualifications

• High school diploma or equivalent required.
• Prefer prior PBX experience and strong telephone voice.
• Must be detail oriented with basic clerical skills.
• Ability to multi-task with multiple priorities.

Responsibilities

• Answers the telephone with appropriate greetings and transfers calls.
• Takes messages accurately and logs them in Visual One.
• Relays guest requests and problems to correct department and follows up.
• Communicates with all departments via telephone, email or radio.
• Runs daily reports for PBX and other departments.

Skills

Telephone etiquette

Multi-tasking

Clerical skills

Computer literacy

Education

High school diploma or equivalent

Tools

PBX system

Visual One

Office equipment

Job description

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day

Provides professional, courteous telephone and radio service to both guests and employees.

Work Performed

• 1. Answers the telephone with appropriate greetings and transfers call to correct extension.
• 2. Takes messages accurately and logs them in Visual One.
• 3. Relay pertinent messages immediately to guests or staff.
• 4. Communicates with all departments via the telephone, email and/or radio.
• 5. Relays guest requests and problems to correct department and follows up.
• 6. Runs daily reports for PBX and other departments.
• 7. Records arrivals as noted by the Front Gate.
• 8. Notifies front desk of guest arrivals.
• 9. Completes guest request log with follow-up to all departments.
• 10. Logs all incoming packages on the package log.
• 11. Prepares key packets for 2nd shift.
• 12. Adheres to standards of property and standards of leading, triple A and Mobil.
• 13. Other duties as assigned.

Supervision Exercised

None

Supervision Received

Front Office Manager, Guest Services Manager and Resort Manager.

Responsibility & Authority

• 1. Provides courteous, friendly and helpful telephone service to all guests and employees.
• 2. Informs appropriate department of guest issues and follows up to ensure resolved.

Minimum Requirements

High school diploma or equivalent. Prefer prior PBX experience. Must have a good telephone voice and be detail oriented. Requires basic clerical skills, including filing, as well as knowledge of computer systems. Must have a basic knowledge of standard office machines. Ability to multi-task many priorities at one time.

Physical Requirements

• Lifting Up to 20 Pounds
• 95% Sitting
• 5% Standing and walking
• Excellent Hearing
• Manual Dexterity
• Must Read Computer Screen/LED Readout on Console from 1-3 Feet
• Not Claustrophobic as will work in small space