Guest Experience Specialist - Front Desk & PBX

Wildhorse Resort; Pendleton (OR); On-site; USD 17,047 - 24,280; Full time

Job summary

Wildhorse Resort is looking for a customer-oriented front desk associate to provide exceptional service and ensure guest satisfaction. The role involves managing front desk operations, ensuring safety standards, and maintaining a clean and welcoming environment. Successful candidates will have at least six months of customer service experience and be flexible with scheduling, including nights and holidays.

This position offers an opportunity to work at a vibrant resort, helping to enhance the guest experience while promoting various resort amenities.

Qualifications

• At least six months of front-line customer service experience is required.
• Ability to communicate clearly and effectively with guests.
• Experienced with computer software, including Word and spreadsheets.

Responsibilities

• Ensure customer satisfaction by providing polite and professional service.
• Answer incoming calls and inquiries efficiently.
• Register guests into property management systems accurately.

Skills

Customer service

Strong communication skills

Ability to work independently

Flexibility in scheduling

Education

High School Diploma/GED or equivalent experience

Job description

Wildhorse Resort is looking for a customer-oriented front desk associate to provide exceptional service and ensure guest satisfaction. The role involves managing front desk operations, ensuring safety standards, and maintaining a clean and welcoming environment. Successful candidates will have at least six months of customer service experience and be flexible with scheduling, including nights and holidays.

This position offers an opportunity to work at a vibrant resort, helping to enhance the guest experience while promoting various resort amenities.