PBX Operator

Enchantment Group Management Company Llc; Sedona (AZ); On-site; USD 32,000 - 45,000; Full time

Job summary

Enchantment in Sedona, AZ is seeking a front desk/ PBX operator to provide courteous telephone service to guests and staff. The role involves logging messages, relaying information to departments, and handling guest requests with prompt follow up.

Ideal candidates have a high school diploma, strong telephone presence, and basic clerical skills. Prior PBX experience is preferred; the position supports multiple shifts with standard office operations.

Qualifications

• High school diploma or equivalent.
• Prefer prior PBX experience.
• Must have a good telephone voice and be detail oriented.
• Requires basic clerical skills, including filing, as well as knowledge of computer systems.
• Must have a basic knowledge of standard office machines.
• Ability to multi-task many priorities at one time.

Responsibilities

• Provides courteous, friendly, and helpful telephone service to all guests and employees.
• Answers the telephone with appropriate greetings and transfers call to correct extension.
• Takes messages accurately and logs them in Visual One.
• Relays guest requests and problems to correct department and follows up.
• Communicates with all departments via the telephone, email and/or radio.
• Runs daily reports for PBX and other departments.
• Notifies front desk of guest arrivals and logs packages.
• Prepares key packets for the 2nd shift.
• Adheres to property standards and brand standards.

Skills

Telephone etiquette

Communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Visual One

Computer systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sedona, AZ, US

3 days ago Requisition ID: 2785

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day

Provides professional, courteous telephone and radio service to both guests and employees.

Work Performed

1. Answers the telephone with appropriate greetings and transfers call to correct extension.
2. Takes messages accurately and logs them in Visual One.
3. Relay pertinent messages immediately to guests or staff.
4. Communicates with all departments via the telephone, email and/or radio.
5. Relays guest requests and problems to correct department and follows up.
6. Runs daily reports for PBX and other departments.
7. Records arrivals as noted by the Front Gate.
8. Notifies front desk of guest arrivals.
9. Completes guest request log with follow-up to all departments.
10. Logs all incoming packages on the package log.
11. Prepares key packets for 2 nd shift.
12. Adheres to standards of property and standards of leading, triple A and Mobil.
13. Other duties as assigned.

Supervision Exercised

None

Supervision Received

Front Office Manager, Guest Services Manager and Resort Manager.

Responsibility & Authority

1. Provides courteous, friendly and helpful telephone service to all guests and employees.
2. Informs appropriate department of guest issues and follows up to ensure resolved.

High school diploma or equivalent. Prefer prior PBX experience. Must have a good telephone voice and be detail oriented. Requires basic clerical skills, including filing, as well as knowledge of computer systems. Must have a basic knowledge of standard office machines. Ability to multi-task many priorities at one time.

Physical Requirements

• Lifting Up to 20 Pounds
• 5% Standing and walking
• Manual Dexterity
• Must Read Computer Screen/LED Readout on Console from 1-3 Feet
• Not Claustrophobic as will work in small space

Opt-Out Request Honored

Required

Always Active

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