Guest Communications & PBX Operator

Enchantment Resort; Sedona (AZ); On-site; USD 17,000 - 28,000; Full time

Job summary

Enchantment Resort in Sedona, AZ seeks a friendly, energetic Front Desk PBX Associate to provide professional telephone and radio service for guests and staff. You will log messages, relay guest requests, and coordinate with departments to ensure smooth operations.

The role requires a high school diploma, prior PBX experience, a good telephone voice, and strong clerical and computer skills. Tasks include multi-tasking and handling daily PBX reports.

Qualifications

• High school diploma or equivalent required.
• Prefer prior PBX experience and strong telephone voice.
• Must be detail oriented with basic clerical skills.
• Ability to multi-task with multiple priorities.

Responsibilities

• Answers the telephone with appropriate greetings and transfers calls.
• Takes messages accurately and logs them in Visual One.
• Relays guest requests and problems to correct department and follows up.
• Communicates with all departments via telephone, email or radio.
• Runs daily reports for PBX and other departments.

Skills

Telephone etiquette

Multi-tasking

Clerical skills

Computer literacy

Education

High school diploma or equivalent

Tools

PBX system

Visual One

Office equipment

Job description

Enchantment Resort in Sedona, AZ seeks a friendly, energetic Front Desk PBX Associate to provide professional telephone and radio service for guests and staff. You will log messages, relay guest requests, and coordinate with departments to ensure smooth operations.

The role requires a high school diploma, prior PBX experience, a good telephone voice, and strong clerical and computer skills. Tasks include multi-tasking and handling daily PBX reports.