Elite Guest Experience Concierge

Rebel Hotel Company; Santa Barbara (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

El Encanto in Santa Barbara seeks a PBX Agent to serve as a central communications hub, delivering warm, polished service to guests, callers, and colleagues with professional telephone etiquette. You will handle guest inquiries about hotel services and coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless, personalized guest experiences.

This role requires calm under pressure, discretion, and the ability to document requests, escalate when needed, and

Responsibilities

• Answer incoming guest and external calls promptly and warmly.
• Provide accurate information about hotel services and amenities.
• Direct and document Lost & Found inquiries for timely follow-up.
• Connect callers to the appropriate guest or department with discretion.
• Escalate complex issues to leadership as needed.
• Document and follow up on guest requests across departments.
• Maintain composure during high-volume periods and sensitive interactions.
• Support shift readiness and interdepartmental communication.
• Ensure PBX operations and clear internal communications.
• Serve as primary contact during emergencies with calm, clear updates.
• Assist wake-up calls and guest communication services.

Job description

El Encanto in Santa Barbara seeks a PBX Agent to serve as a central communications hub, delivering warm, polished service to guests, callers, and colleagues with professional telephone etiquette. You will handle guest inquiries about hotel services and coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless, personalized guest experiences.

This role requires calm under pressure, discretion, and the ability to document requests, escalate when needed, and