Guest Communications Specialist

Mii amo; Sedona (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Enchantment's Front Desk/Guest Services team in Sedona seeks a courteous, energetic individual to provide professional telephone and radio service to guests and employees. The role involves accurate message taking, logging, and coordinating with departments to resolve guest requests.

Candidates should have a high school diploma, PBX experience preferred, and strong multi-tasking abilities. A good telephone voice and clerical skills are essential in a fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent.
• Prefer prior PBX experience.
• Must have a good telephone voice and be detail oriented.
• Requires basic clerical skills, including filing, as well as knowledge of computer systems.
• Must have a basic knowledge of standard office machines.
• Ability to multi-task many priorities at one time.

Responsibilities

• Provide courteous, friendly telephone service to guests and employees.
• Inform appropriate department of guest issues and follow up to ensure resolution.
• Answer the telephone with proper greetings and transfer to correct extension.
• Take messages and log them accurately in the system.
• Relay messages promptly to guests or staff.
• Communicate with departments via telephone, email and radio.
• Record arrivals and notify front desk of guest arrivals.
• Complete guest request log with follow-up.

Skills

PBX experience

Telephone etiquette

Communication skills

Multi-tasking

Education

High school diploma

Job description

Enchantment's Front Desk/Guest Services team in Sedona seeks a courteous, energetic individual to provide professional telephone and radio service to guests and employees. The role involves accurate message taking, logging, and coordinating with departments to resolve guest requests.

Candidates should have a high school diploma, PBX experience preferred, and strong multi-tasking abilities. A good telephone voice and clerical skills are essential in a fast-paced hospitality environment.