Resort Guest Experience Specialist

Enchantment Group Management Company Llc; Sedona (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Enchantment Group Management Company LLC in Sedona, AZ is seeking a friendly Guest Services Agent to represent the resort during guests' stays. This full-time frontline role requires delivering high levels of service, handling check-in/check-out efficiently, and coordinating with departments to meet guest needs.

Ideal candidates have a high school diploma or equivalent, strong written and verbal communication, organizational skills, and comfort with computer systems like Visual One.

Qualifications

• High school degree or equivalent.
• Prior hotel/resort front desk experience highly desired.
• Strong organizational skills; excellent written and verbal communication.
• Ability to perform and prioritize multiple tasks.
• Computer skills required.
• Strong guest and team member relations skills.

Responsibilities

• Effectively assists all guests with inquiries and requests.
• Check-in and check-out guests efficiently within standards.
• Direct guest requests to appropriate departments and follow through.
• Log issues and complaints with full details in the system.
• Maintain safety, courtesy, and professionalism at all times.
• Coordinate with housekeeping and other departments as needed.

Skills

Guest service

Communication

Organization

Multitasking

Computer skills

Education

High school diploma or equivalent

Tools

Visual One

Job description

Enchantment Group Management Company LLC in Sedona, AZ is seeking a friendly Guest Services Agent to represent the resort during guests' stays. This full-time frontline role requires delivering high levels of service, handling check-in/check-out efficiently, and coordinating with departments to meet guest needs.

Ideal candidates have a high school diploma or equivalent, strong written and verbal communication, organizational skills, and comfort with computer systems like Visual One.