Guest Communications & Dispatch Specialist

Towne Park LLC; Nashville (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401k retirement savings plan

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

Job summary

The Towne Towne PBX Operator is responsible for communications and switchboard operations within the facility. The role requires courteous telephone service and respect for all customers, with the ability to stay calm under pressure.

The position supports emergency procedures, maintains information confidentiality, and follows client guidelines while providing reliable, professional guest communications across shifts, including weekdays, weekends, and holidays.

Qualifications

• PBX Operator responsibilities include courteous telephone service and managing switchboard operations.
• Role requires discretion and ability to handle confidential information.
• Ability to remain calm and professional when addressing customer concerns and stressful situations.

Responsibilities

• Operate communications/switchboard for the facility.
• Provide courteous telephone service to customers and staff.
• Maintain confidentiality and follow emergency procedures as required by the client.

Job description

The Towne Towne PBX Operator is responsible for communications and switchboard operations within the facility. The role requires courteous telephone service and respect for all customers, with the ability to stay calm under pressure.

The position supports emergency procedures, maintains information confidentiality, and follows client guidelines while providing reliable, professional guest communications across shifts, including weekdays, weekends, and holidays.