Guest Relations & Communications Coordinator

ST JOE RESORT OPERATIONS LLC; Santa Rosa Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

ST JOE RESORT OPERATIONS LLC is seeking a PBX Operator/Switchboard Operator to be the first point of contact for callers and guests. You will handle incoming calls promptly, assist with outgoing calls, and coordinate with hotel departments to ensure seamless service.

The role requires professionalism, excellent communication, and a strong guest-centric approach. You will support front desk operations and act as a central communications hub during emergencies, contributing to a positive guest

Qualifications

• Ability to read, write, speak, and communicate in basic English preferred.
• Previous phone customer service experience preferred.
• Hospitality or hotel front desk experience is a plus.

Responsibilities

• Answer incoming calls within 3 rings with proper salutation and closing.
• Assist with outgoing calls via the PBX system.
• Route calls to appropriate departments and relay messages accurately.
• Support front desk operations during opening/closing tasks.
• Assist in emergencies as central communication hub for hotel.
• Maintain guest relations and resolve complaints to ensure satisfaction.

Skills

Phone system operation

Customer service

Multitasking

Communication

Discretion

Teamwork

Time management

Problem solving

Education

High school diploma or equivalent

Tools

PBX system

Property management software

Guest messaging tools

Job description

ST JOE RESORT OPERATIONS LLC is seeking a PBX Operator/Switchboard Operator to be the first point of contact for callers and guests. You will handle incoming calls promptly, assist with outgoing calls, and coordinate with hotel departments to ensure seamless service.

The role requires professionalism, excellent communication, and a strong guest-centric approach. You will support front desk operations and act as a central communications hub during emergencies, contributing to a positive guest