Guest Communications Specialist (PBX Operator)

Paycom - ATS; Kissimmee (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Star Island Management in Kissimmee, FL is seeking a full-time switchboard operator. You will operate the PBX switchboard, route calls, and provide information to guests while logging messages and toll calls. The role includes dispatching staff to service requests and handling in-house announcements.

The position requires basic English, a high school diploma or GED, and the ability to multitask with basic computer skills. No supervisory responsibilities are listed for this role.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Must be able to converse/read/write in basic English.
• Basic computer skills.
• Must be able to multitask.

Responsibilities

• Operate PBX switchboard to connect interoffice and house calls; answer, screen, and route outside calls.
• Provide information and record messages; log toll calls from inter-office locations.
• Perform clerical duties; process guest requests and complaints.
• Dispatch department personnel to repairs and service delivery.
• Operate paging system and two-way radio for in-house announcements.

Skills

Customer service

Interpersonal skills

Oral communication

Written communication

Attendance/punctuality

Education

High school diploma or GED

Tools

PBX switchboard

Paging system

Two-way radio

Job description

Star Island Management in Kissimmee, FL is seeking a full-time switchboard operator. You will operate the PBX switchboard, route calls, and provide information to guests while logging messages and toll calls. The role includes dispatching staff to service requests and handling in-house announcements.

The position requires basic English, a high school diploma or GED, and the ability to multitask with basic computer skills. No supervisory responsibilities are listed for this role.