Guest-Centric Retail Associate — In-Store Service & Fulfillment

Macy's; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

PTO and paid holidays

Learning & development

Employee assistance program

Volunteer opportunities

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store, merchandise returns, order pickups, and related tasks while upholding Macy's service standards.

This role requires strong multitasking, problem-solving, and a customer-first mindset. You will work in a fast-paced environment with varied shifts including nights, weekends, and holidays to support store operations and customer needs.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask across different store tasks.
• Comfortable interacting with customers and colleagues.
• Able to work in a fast-paced retail environment.
• Goal-driven with a friendly, team-focused attitude.

Responsibilities

• Greet and assist customers; support checkout, BOPS, returns, and order pickups.
• Keep the At Your Service area clean, organized, and welcoming; ensure smooth curbside and pickup experience.
• Explain loyalty benefits and help customers with purchases and memberships.
• Collaborate with team to meet sales goals and deliver exceptional service.
• Stay informed on promotions and product trends to assist customers confidently.

Skills

Customer service

Multitasking

Communication

Teamwork

Flexibility

Sales orientation

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store, merchandise returns, order pickups, and related tasks while upholding Macy's service standards.

This role requires strong multitasking, problem-solving, and a customer-first mindset. You will work in a fast-paced environment with varied shifts including nights, weekends, and holidays to support store operations and customer needs.