Front Desk Leader - Guest Experience Champion

Concord Hospitality Enterprises; Hasbrouck Heights (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Training & career development

Job summary

Concord Hospitality Enterprises is seeking a Front Desk / Guest Care Manager to lead our front office operations and deliver exceptional guest experiences. You’ll guide a team at the hotel hub, modeling professionalism and guest focus while upholding Concord and brand standards.

As a Concord Leader you will inspire, coach, and empower associates to reach their full potential, ensuring a Great Place to Work for all and maintaining strong financial controls and guest satisfaction across all

Qualifications

• Previous hotel front office leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• A hands-on, proactive leadership style with the ability to coach and motivate a team.
• Financial acumen and experience with hotel systems strongly preferred.
• Commitment to guest service, professionalism, and operational excellence.

Responsibilities

• Lead and oversee all front desk operations, ensuring superior guest service and satisfaction.
• Personally model responsiveness, professionalism, and a proactive guest-focused approach.
• Train, coach, and mentor front desk staff in check-in/check-out, reservations, and guest service procedures.
• Empower associates to deliver excellent service and recognize them for success.
• Act as Manager on Duty and provide support across all hotel operations when needed.
• Partner with Sales, Revenue Management, and the General Manager to drive revenue and guest satisfaction.
• Oversee scheduling, payroll, recruiting, training, and development of front office staff.
• Maintain accurate financial controls, reporting, and compliance with cash handling procedures.
• Monitor property quality standards through regular inspections of guest rooms, public spaces, and exterior areas.
• Promote a safe, secure, and compliant work environment while addressing potential hazards proactively.
• Support preventive maintenance and ensure the physical property is well-maintained.

Skills

Front desk leadership

Communication

Problem-solving

Financial acumen

Tools

Hotel systems

Job description

Concord Hospitality Enterprises is seeking a Front Desk / Guest Care Manager to lead our front office operations and deliver exceptional guest experiences. You’ll guide a team at the hotel hub, modeling professionalism and guest focus while upholding Concord and brand standards.

As a Concord Leader you will inspire, coach, and empower associates to reach their full potential, ensuring a Great Place to Work for all and maintaining strong financial controls and guest satisfaction across all