Guest-Centric Service Advisor: Elevate Automotive Experience

Asbury; Sharon (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Job summary

Asbury Automotive Group is hiring a Service Advisor for the Toyota brand in Massachusetts. The role focuses on greeting guests, presenting needed services, and ensuring adherence to manufacturer maintenance guidelines while delivering an exceptional guest experience.

The advisor builds rapport, generates estimates, communicates repair timelines, and supports customer retention with a high standard of service and integrity.

Qualifications

• Strong customer service mindset and professional communication.
• Ability to handle phone inquiries and computer-based tasks.
• Comfort with standard vehicle service workflows and customer interactions.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on care and maintenance per manufacturer specs.

Skills

Customer service

Phone skills

Computer skills

Job description

Asbury Automotive Group is hiring a Service Advisor for the Toyota brand in Massachusetts. The role focuses on greeting guests, presenting needed services, and ensuring adherence to manufacturer maintenance guidelines while delivering an exceptional guest experience.

The advisor builds rapport, generates estimates, communicates repair timelines, and supports customer retention with a high standard of service and integrity.