Guest-Centric Auto Service Advisor

Herb Chambers Honda of Burlington; Boston (MA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Job summary

Asbury Automotive Group's Boston-based BMW Pre-Owned & Service Center is seeking an energetic Service Advisor to greet customers, quote repairs, and coordinate service with technicians. The position offers a base salary plus bonus, with weekly pay and comprehensive benefits.

Prior Service Advisor experience is heavily preferred; candidates must be at least 18, hold a valid driver’s license, and pass pre-employment screening. This on-site role supports customer satisfaction and service excellence.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test)

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits and CSI goals.

Skills

Customer service

Sales experience

Communication skills

Job description

Asbury Automotive Group's Boston-based BMW Pre-Owned & Service Center is seeking an energetic Service Advisor to greet customers, quote repairs, and coordinate service with technicians. The position offers a base salary plus bonus, with weekly pay and comprehensive benefits.

Prior Service Advisor experience is heavily preferred; candidates must be at least 18, hold a valid driver’s license, and pass pre-employment screening. This on-site role supports customer satisfaction and service excellence.