Guest-Centered Asset Protection Specialist

Green Thumb Industries; Bethesda (MD); On-site; USD 26,000 - 28,000; Full time

Job summary

Green Thumb Industries (GTI) and RISE Dispensaries are seeking an Asset Protection Specialist who blends hospitality with safety leadership. You’ll be the warm, welcoming face of the dispensary while safeguarding guests, team members, and operations.

This role emphasizes friendly interactions, visible presence, quick de-escalation, and strict compliance with cannabis industry rules, with shifts including mornings, days, and weekends.

Qualifications

• Minimum 1 year of customer-facing or concierge experience.
• Familiarity with POS systems.
• Security, military, or law enforcement experience is a plus.
• Must be 21+ and able to pass cannabis employment requirements.
• Possess valid driver's license or state ID.

Responsibilities

• Greet guests and manage check-in with warmth.
• Monitor store entry/exit and perimeters for safety and compliance.
• De-escalate tense situations with empathy and clear communication.
• Escort customers and support guest flow and operations.
• Report safety or compliance incidents promptly and accurately.
• Assist with emergency procedures and drills and prepare for contingencies.
• Train new APS team members to model warm, professional behavior.

Skills

Customer-facing

Hospitality mindset

Communication skills

De-escalation

Situational awareness

Professional demeanor

HIPAA compliance

Tools

POS systems

Compliance software

Job description

Green Thumb Industries (GTI) and RISE Dispensaries are seeking an Asset Protection Specialist who blends hospitality with safety leadership. You’ll be the warm, welcoming face of the dispensary while safeguarding guests, team members, and operations.

This role emphasizes friendly interactions, visible presence, quick de-escalation, and strict compliance with cannabis industry rules, with shifts including mornings, days, and weekends.