Guest-First Asset Protection Specialist

Green Thumb Industries (GTI); Whitehall (OH); On-site; USD 25,000 - 26,000; Full time

Job summary

Green Thumb Industries (GTI) is hiring an Asset Protection Specialist to serve as a welcoming, concierge-style security presence in our dispensary. You will blend hospitality with safety leadership, ensuring guests feel safe, respected, and cared for while supporting store operations across shifts.

Ideal candidates have 1+ year of customer-facing experience, familiarity with POS systems, and a willingness to be on their feet, travel between areas, and stay compliant with cannabis industry

Qualifications

• At least one year of customer-facing or concierge experience strongly preferred.
• Familiarity with POS systems and/or compliance technology preferred.
• Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs.
• Must have reliable, responsible, and dependable attendance.
• Must pass all required background checks including state-specific cannabis employment requirements.
• Possess valid driver’s license or state ID.
• Must be 21 years or older and meet all state-specific cannabis employment requirements.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.

Responsibilities

• Be the first smiling face our guests see—greet all visitors with warmth and positivity.
• Manage check-in with professionalism and efficiency, while upholding compliance standards.
• Set the “RISE Vibe” from the moment customers enter our doors.
• Provide basic concierge-level support: answering common questions and directing traffic.
• Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order.
• Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance.
• De-escalate situations with empathy, tact, and clear communication.
• Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors and remaining alert and mobile at all times.
• Report and respond appropriately and urgently to any safety, security, or compliance incidents.
• Support emergency procedures and preparedness, including fire, evacuation, or weather response.
• Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment.
• Foster strong relationships and mutual trust with store teams, leadership, and customers.
• Share insights on guest interactions, safety concerns, and security risks with transparency and discretion.
• Support training of new APS team members to model warm, professional, and compliant behavior.
• Other duties as assigned.

Skills

Customer-facing experience

POS systems familiarity

Security background

Flexible scheduling

Reliable attendance

Background checks

Driver's license

Cannabis industry compliance

Job description

Green Thumb Industries (GTI) is hiring an Asset Protection Specialist to serve as a welcoming, concierge-style security presence in our dispensary. You will blend hospitality with safety leadership, ensuring guests feel safe, respected, and cared for while supporting store operations across shifts.

Ideal candidates have 1+ year of customer-facing experience, familiarity with POS systems, and a willingness to be on their feet, travel between areas, and stay compliant with cannabis industry