Guest Care Specialist – Trauma‑Informed and Impactful

The Gathering Inn; Elk Grove (CA); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision

Résumé du poste

The Gathering Inn in Elk Grove, CA is seeking a compassionate Specialist to welcome guests, assist with intake, and support nightly operations. You will help oversee bed assignments, respond to crises, and maintain a clean, safe environment reflecting dignity and respect.

Ideal candidates show empathy, strong communication, and documentation skills, with a high school diploma or equivalent. Valid driver’s license and weekend/evening availability are required.

Qualifications

• Strong communication and documentation skills using basic computer programs.
• Experience with homelessness, mental health, or substance use challenges is highly valued.
• Valid driver’s license and readiness to drive when needed.
• Ability to pass a Live Scan background check.

Responsabilités

• Welcome and intake guests with empathy and respect, ensuring a trauma-informed, guest-centered approach.
• Support nightly operations by overseeing bed assignments, check-ins, and transitions with calm and care.
• Respond to crises with compassion and de-escalation, coordinating with emergency services when necessary.
• Maintain a clean, safe, and secure environment reflecting dignity and respect.
• Document guest interactions and facility needs clearly to help the team provide coordinated care.
• Collaborate with colleagues, volunteers, and community partners to meet each guest’s needs.
• Drive passenger vans when needed, assisting with guest transportation.
• Adapt to both indoor and outdoor environments and various weather conditions.

Connaissances

Communication skills

Documentation skills

Basic computer skills

Empathy

Live Scan background check

Formation

High school diploma

Description du poste

The Gathering Inn in Elk Grove, CA is seeking a compassionate Specialist to welcome guests, assist with intake, and support nightly operations. You will help oversee bed assignments, respond to crises, and maintain a clean, safe environment reflecting dignity and respect.

Ideal candidates show empathy, strong communication, and documentation skills, with a high school diploma or equivalent. Valid driver’s license and weekend/evening availability are required.