Specialist - Swing Shift

The Gathering Inn; Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plan Options

Job summary

The Gathering Inn in Sacramento is seeking a dedicated Specialist to welcome and support guests, manage overnight operations, and respond to crises with care. You will help maintain a safe, trauma-informed environment while handling intakes, bed assignments, and documentation.

Required is a high school diploma, a valid driver’s license, and availability for evenings and weekends. Experience working with homelessness, mental health, or substance use challenges is valued, with basic computer

Qualifications

• High school diploma or equivalent required.
• Familiarity with homelessness, mental health, or substance use issues preferred.
• Experience in healthcare or human services is a plus.
• Basic computer skills for documentation and record keeping.
• Ability to pass a Live Scan background check.
• Availability for weekends, evenings, and overnight shifts.

Responsibilities

• Welcome and intake guests with empathy and respect, trauma-informed approach.
• Oversee bed assignments, check-ins, and transitions during nightly operations.
• Respond to crises with compassion and de-escalation; coordinate with emergency services when needed.
• Maintain a clean, safe, and secure environment reflecting dignity and respect.
• Document guest interactions and facility needs clearly for the team.
• Collaborate with colleagues, volunteers, and partners to meet guest needs.
• Assist with guest transportation using passenger vans when needed.
• Adapt to indoor and outdoor environments and various weather conditions.

Skills

Trauma-informed

Guest-centered

Calm under pressure

Communication

Documentation

Driver's license

Education

High school diploma or equivalent

Job description

Description

Who We Are

Since 2004, The Gathering Inn has compassionately reached out to individuals experiencing homelessness, aiming to welcome new beginnings and transform lives. Originally a winter-only shelter serving 40 individuals nightly, we have evolved into a multifaceted organization with multiple locations, serving nearly 500 individuals and families daily. Our mission is to meet people where they are, inspire hope, and walk alongside them on their journey to sustainable housing. Through our emergency shelter, permanent supportive housing, and medical respite care, we provide programs and support designed to empower guests toward self-sufficiency and long-term stability.

What You’ll Do

As a Specialist, you are the welcoming heart of The Gathering Inn, offering kindness, stability, and safety to each guest who walks through our doors. You help create an environment where every person feels seen, respected, and supported.In this role, you will:

• Welcome and intake guests with empathy and respect, ensuring a trauma-informed, guest-centered approach
• Support nightly operations by overseeing bed assignments, check-ins, and transitions with calm and care
• Respond to crises with compassion and composure, using de‑escalation techniques and coordinating with emergency services when necessary
• Maintain a clean, safe, and secure environment so that all guests have a space that reflects dignity and respect
• Document guest interactions and facility needs clearly and promptly to help our team provide consistent, informed care
• Collaborate with colleagues, volunteers, and community partners to meet each guest’s needs through holistic and coordinated support
• Drive passenger vans when needed, assisting with guest transportation and personal belongings
• Adapt to both indoor and outdoor environments, including various weather conditions such as rain, heat, or cold

What We’re Looking For

We are looking for someone who leads with heart, patience, and integrity.

• A big-hearted, steady presence who remains calm under pressure, compassionate, and grounded in healthy boundaries
• A reliable teammate who can work independently, especially during evenings, weekends, and overnight shifts
• Experience and understanding of homelessness, mental health, or substance use challenges are highly valued
• Strong communication and documentation skills using basic computer programs
• High school diploma or equivalent required, related experience strongly preferred
• Valid driver’s license and readiness to drive when needed

Additional Benefits:

Medical, Dental, & Vision Employee Plan Options

Hours

: Swing Shift - 4:00 PM - 12:30 AM

The Gathering Inn is an Equal Opportunity Employer and maintains a drug-free workplace.

Requirements

• High school diploma or equivalent
• Familiarity with issues related to homelessness, substance use disorders, mental illness, or physical ailments
• Experience in a healthcare or human services setting is a plus
• Basic computer skills for documentation and record keeping
• Ability to pass a Live Scan background check
• Availability for weekends, evenings, and overnight shifts