Front Desk Guest Experience Specialist

Hampton Inn & Suites Elk Grove; Elk Grove (CA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hampton Inn & Suites Elk Grove is seeking a friendly Guest Service Representative to join our front desk team. You will greet guests, assist with check-in/out, and handle phone inquiries with a focus on warm, professional service.

The ideal candidate for this on-site role offers excellent communication, a professional demeanor, and the ability to multitask in a fast-paced environment while maintaining guest satisfaction.

Qualifications

• High School Diploma or GED required.
• Familiarity with hospitality industry standards.
• Proficiency in English; other languages a plus.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate the needs of guests and build rapport.
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Customer service

Front desk operations

Communication

English proficiency

Education

High School Diploma/GED

Job description

Hampton Inn & Suites Elk Grove is seeking a friendly Guest Service Representative to join our front desk team. You will greet guests, assist with check-in/out, and handle phone inquiries with a focus on warm, professional service.

The ideal candidate for this on-site role offers excellent communication, a professional demeanor, and the ability to multitask in a fast-paced environment while maintaining guest satisfaction.