Front Desk Guest Experience Specialist

Hampton Inn & Suites Elk Grove; Elk Grove (CA); In loco; USD 36.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

Paid time off

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Descrizione del lavoro

Hampton Inn & Suites Elk Grove is seeking a friendly Guest Service Representative to join our front desk team. You will greet guests, assist with check-in/out, and handle phone inquiries with a focus on warm, professional service.

The ideal candidate for this on-site role offers excellent communication, a professional demeanor, and the ability to multitask in a fast-paced environment while maintaining guest satisfaction.

Competenze

• High School Diploma or GED required.
• Familiarity with hospitality industry standards.
• Proficiency in English; other languages a plus.

Mansioni

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate the needs of guests and build rapport.
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Conoscenze

Customer service

Front desk operations

Communication

English proficiency

Formazione

High School Diploma/GED

Descrizione del lavoro

Hampton Inn & Suites Elk Grove is seeking a friendly Guest Service Representative to join our front desk team. You will greet guests, assist with check-in/out, and handle phone inquiries with a focus on warm, professional service.

The ideal candidate for this on-site role offers excellent communication, a professional demeanor, and the ability to multitask in a fast-paced environment while maintaining guest satisfaction.