Guest Services II — Evening Shelter Support (Trauma-Informed)

Guest House of Milwaukee, Inc.; Milwaukee (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Guest House of Milwaukee, Inc. is seeking a Guest Services II to support shelter operations during the 2nd shift (3pm-11pm), 16-24 hours per week.

The role emphasizes trauma-informed guest interactions, safety, and accurate documentation within a fast-paced shelter environment. The ideal candidate will have a high school diploma or GED, at least one year of relevant experience in shelter or human services, and strong communication, organizational, and crisis management skills to support

Qualifications

• High school diploma or GED.
• One year of experience in shelter, residential, or human services environment.
• Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

• Model and reinforce respectful, trauma-informed interactions with guests and visitors.
• Identify patterns or concerns in guest behavior and elevate issues requiring intervention.
• Reinforce adherence to residence rules, agency policies, and mandated guidelines through consistent personal compliance.
• Support and reinforce accurate, timely completion of admissions and intake procedures.
• Conduct safety and security checks and reinforce expectations with Guest Services I staff.
• Respond calmly to emergencies and assist in coordinating evacuations and crisis procedures.
• Participate in meetings and trainings; reinforce expectations and share learnings with peers.
• Complete documentation accurately and support GS I staff in meeting documentation expectations.
• Conduct dorm sweeps and reinforce quality standards in reporting and follow-up actions.
• Elder Justice: Provide trauma-informed support to high-needs guests, including elderly clients.
• Pathways to Permanent Housing: Work directly with clients with additional behavioral or developmental needs, ensuring consistent support.

Skills

Communication

Interpersonal Skills

Time Management

Organization

Documentation

Professionalism

Emotional Regulation

Crisis Intervention

Education

High school diploma or GED

Job description

Guest House of Milwaukee, Inc. is seeking a Guest Services II to support shelter operations during the 2nd shift (3pm-11pm), 16-24 hours per week.

The role emphasizes trauma-informed guest interactions, safety, and accurate documentation within a fast-paced shelter environment. The ideal candidate will have a high school diploma or GED, at least one year of relevant experience in shelter or human services, and strong communication, organizational, and crisis management skills to support