Specialist - Day Shift

The Gathering Inn; Elk Grove (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Job summary

The Gathering Inn in Elk Grove, CA is seeking a compassionate Specialist to welcome guests, assist with intake, and support nightly operations. You will help oversee bed assignments, respond to crises, and maintain a clean, safe environment reflecting dignity and respect.

Ideal candidates show empathy, strong communication, and documentation skills, with a high school diploma or equivalent. Valid driver’s license and weekend/evening availability are required.

Qualifications

• Strong communication and documentation skills using basic computer programs.
• Experience with homelessness, mental health, or substance use challenges is highly valued.
• Valid driver’s license and readiness to drive when needed.
• Ability to pass a Live Scan background check.

Responsibilities

• Welcome and intake guests with empathy and respect, ensuring a trauma-informed, guest-centered approach.
• Support nightly operations by overseeing bed assignments, check-ins, and transitions with calm and care.
• Respond to crises with compassion and de-escalation, coordinating with emergency services when necessary.
• Maintain a clean, safe, and secure environment reflecting dignity and respect.
• Document guest interactions and facility needs clearly to help the team provide coordinated care.
• Collaborate with colleagues, volunteers, and community partners to meet each guest’s needs.
• Drive passenger vans when needed, assisting with guest transportation.
• Adapt to both indoor and outdoor environments and various weather conditions.

Skills

Communication skills

Documentation skills

Basic computer skills

Empathy

Live Scan background check

Education

High school diploma

Job description

Description

Who We Are

Since 2004, The Gathering Inn has compassionately reached out to individuals experiencing homelessness, aiming to welcome new beginnings and transform lives. Originally a winter-only shelter serving 40 individuals nightly, we have evolved into a multifaceted organization with multiple locations, serving nearly 500 individuals and families daily. Our mission is to meet people where they are, inspire hope, and walk alongside them on their journey to sustainable housing. Through our emergency shelter, permanent supportive housing, and medical respite care, we provide programs and support designed to empower guests toward self-sufficiency and long-term stability.

What You’ll Do

As a Specialist, you are the welcoming heart of The Gathering Inn, offering kindness, stability, and safety to each guest who walks through our doors. You help create an environment where every person feels seen, respected, and supported.In this role, you will:

• Welcome and intake guests with empathy and respect, ensuring a trauma-informed, guest-centered approach
• Support nightly operations by overseeing bed assignments, check-ins, and transitions with calm and care
• Respond to crises with compassion and composure, using de-escalation techniques and coordinating with emergency services when necessary
• Maintain a clean, safe, and secure environment so that all guests have a space that reflects dignity and respect
• Document guest interactions and facility needs clearly and promptly to help our team provide consistent, informed care
• Collaborate with colleagues, volunteers, and community partners to meet each guest’s needs through holistic and coordinated support
• Drive passenger vans when needed, assisting with guest transportation and personal belongings
• Adapt to both indoor and outdoor environments, including various weather conditions such as rain, heat, or cold

What We’re Looking For

We are looking for someone who leads with heart, patience, and integrity.

• A big-hearted, steady presence who remains calm under pressure, compassionate, and grounded in healthy boundaries
• A reliable teammate who can work independently, especially during evenings, weekends, and overnight shifts
• Experience and understanding of homelessness, mental health, or substance use challenges are highly valued
• Strong communication and documentation skills using basic computer programs
• High school diploma or equivalent required, related experience strongly preferred
• Valid driver’s license and readiness to drive when needed

Additional Benefits:

• Medical, Dental, & Vision Employee Plan Options

Hours

Day Shift: 8:00 AM- 4:30 PM

The Gathering Inn is an Equal Opportunity Employer and maintains a drug-free workplace.

Requirements

• High school diploma or equivalent
• Familiarity with issues related to homelessness, substance use disorders, mental illness, or physical ailments
• Experience in a healthcare or human services setting is a plus
• Basic computer skills for documentation and record keeping
• Ability to pass a Live Scan background check
• Availability for weekends, evenings, and overnight shifts