Guest Arrivals Ambassador

Entertainment Places; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free park admission

Ticket discounts for family and guests

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment is seeking a Guest Arrival Ambassador in Orlando to deliver exceptional guest service from arrival to departure. You will greet guests, answer questions, and guide them to show times and attractions while maintaining a clean, safe environment.

The role requires a friendly, can-do attitude, the ability to handle cash and use the POS system, and the stamina to work indoors or outdoors in all weather. Prior guest service experience is preferred; Portuguese is a plus.

Qualifications

• At least 18 years of age.
• Strong English language communication skills.
• Ability to maintain composure in stressful situations.
• Excellent multi-tasking abilities.
• Ability to train on and properly use protective equipment.
• Ability to stand for entire shift.
• Ability to push/pull up to 40 pounds.
• Ability to accurately handle cash and learn/use point of sale system.
• Ability to work indoors and outdoors in all weather conditions.
• Previous guest service experience preferred.
• Bilingual skills (Portuguese a plus).
• Basic math skills desired.

Responsibilities

• Greet and interact with guests through arrival and departure.
• Answer questions and resolve guest issues.
• Advise guests on show times and attraction information.
• Facilitate an organized guest traffic flow.
• Maintain cleanliness of all assigned areas.
• Sell admission and in-park ancillary products to upgrade our guests' experience.
• Perform other duties as assigned.

Skills

Guest service

Cash handling

POS system

Bilingual Portuguese

Multi-tasking

Communication

Job description

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team!

What you get to do:

As a Guest Arrival Ambassador, you’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help create positive, lasting memories for our guests.

You will:

• Greet and interact with guests through their arrival and departure
• Answer questions and resolve guest issues
• Advise guests on show times and attraction information
• Facilitate an organized guest traffic flow
• Maintain cleanliness of all assigned areas
• Sell admission and in-park ancillary products to upgrade our guests experience
• Perform other duties as assigned

What it takes to succeed:

• At least 18 years of age
• Strong English language communication skills
• Ability to maintain composure in stressful situations
• Excellent multi-tasking abilities
• Ability to train on and properly use protective equipment
• Ability to stand for entire shift
• Ability to push/pull up to 40 pounds
• Ability to accurately handle cash and learn/use point of sale system
• Ability to work indoors and outdoors in all weather conditions
• Previous guest service experience preferred
• Bilingual skills (Portuguese a plus)
• Basic math skills desired

AttractionShare Program:

Enjoy complimentary and discounted admission to SeaWater Orlando, Aquatica, Busch Gardens Tampa, Adventure Island, and other participating premier Florida attractions for you and up to three guests through our reciprocal AttractionShare benefit.

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.