Park Area Ambassador (Resort Services)

Entertainment Places; Orlando (FL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets for family &

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events & giveaways

Job summary

Discovery Cove Orlando is hiring Ambassadors to provide exceptional guest service in a dynamic environment. You will help maintain park cleanliness, assist guests with directions, and support safety, emergencies, and daily operations.

A strong team spirit and calm demeanor are essential for success in this fast-paced setting. Role requires physical stamina, the ability to stand/walk all shift, and flexibility to work indoors and outdoors in all weather conditions.

Qualifications

• Ability to pass all required training.
• Comfortable working around water and animals.
• Willingness to work indoors/outdoors in all weather conditions.

Responsibilities

• Maintain cleanliness of restroom/park areas and stock supplies.
• Interact with guests and answer questions to ensure a positive visit.
• Direct guests to attractions and assist with park emergencies when needed.
• Complete opening and closing procedures and report repair needs.
• Maintain/organize storage closets and support crowd flow through stadiums.
• Notify leadership of any supplies needed and assist with safety protocols.

Skills

Team player

Guest service

Communication skills

Multitasking

Training readiness

Calm under pressure

Stamina

Weather versatility

Physical endurance

Job description

At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• Maintain cleanliness of restroom/park areas
• Operate and maintain blow packs, pressure washers, vacuums, fire hoses, etc.
• Stock restroom supplies
• Maintain/organize storage closet
• Notify leadership of any supplies needed
• Report any concerns or repair needs in restroom facilities
• Sweep debris from pathways while scanning landscape for trash
• Maintain hand washing stations
• Change trash bags
• Ensure safe and efficient line speed and crowd flow through stadiums
• Interact with guests and answer guest questions
• Complete opening and closing procedures
• Direct guests to attractions
• Assist with park emergencies, including inclement weather
• Perform other duties as assigned

What it takes to succeed:

• Must be at least 18 years old
• Strong team player
• Commitment to exceptional guest service
• Strong communication, interpersonal and multi-tasking skills
• Ability to pass all necessary training
• Ability to remain calm, troubleshoot and make quick decisions in stressful situations
• Ability to thrive in a fast-paced environment
• Ability to stand and walk for entire shift
• Ability to climb on ladders, stadium steps, and uneven surfaces
• Ability to lift up to 50 lbs. and push/pull up to 300 lbs. on a cart with assistance
• Ability to train on and properly use protective gear
• Comfortable working around water and animals
• Must be able to work indoors/outdoors in all weather conditions
• Scheduling flexibility
• Valid state driver’s license preferred
• Bilingual skills highly desirable

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.