Assistant Supervisor, Special Occasions

Entertainment Places; Orlando (FL); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Discovery Cove Orlando is seeking enthusiastic ambassadors to create memorable experiences for guests while ensuring safety and operational excellence. You will lead training, coach teams, and uphold park policies, all while delivering outstanding service in a dynamic environment.

Ideal candidates bring strong leadership, cash handling experience, and excellent communication skills. This full-time role requires flexibility for varied shifts and outdoor work in a high-energy setting.

Qualifications

• High school diploma or equivalent preferred.
• Bachelor's degree preferred.
• Leadership and guest service experience required.
• Proficiency with Microsoft Office and comfort with multiple selling systems.
• Experience with cash handling and accurate record-keeping.

Responsibilities

• Ensure a safe environment for ambassadors, guests, and animals.
• Develop and coach ambassadors through on-the-job training.
• Ensure compliance with state/federal regulations and park policies.
• Maintain cleanliness and conduct quality inspections.
• Assist guests and ambassadors with needs and inquiries.
• Support opening/closing procedures and daily operations.

Skills

Leadership experience

Excellent communication

Cash handling

Microsoft Office

Public speaking

Customer service

CPR/AED training

Team training

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Selling systems

Job description

At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• Ensure a safe environment for all ambassadors, guests, and animals
• Responsible for the development of OJT's and ambassadors by providing training, feedback and coaching
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Create and maintain unit's team rotation grid
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Respond to guest and ambassador needs
• Report to Supervisors and Managers regarding the status of projects
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed
• Oversee assigned operating area
• Ensure strict adherence to all cash handling procedures
• Perform other miscellaneous tasks as required

What it takes to succeed:

• High school diploma or equivalent preferred
• Leadership experience preferred
• Possession or pursuit of a bachelor's degree preferred
• Excellent computer skills, ability to work multiple selling systems preferred
• Previous cash handling experience preferred
• Valid state driver's license and be able to obtain a company driver's license
• At least 18 years old
• Ability to complete provided CPR/AED training/certification
• Ability to be trained and certified at all attractions
• Excellent written and verbal communication skills
• Comfortability speaking in front of large groups of guests and ambassadors
• Ability to remain calm and professional during challenging situations
• Working knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods of time
• Ability to bend and stoop to assist in cleaning the park
• Ability to lift 25 pounds and push/pull 50 pounds
• Ability to climb stairs
• Ability to walk in sand
• Ability to work comfortably outdoors at heights up to 150 feet (350 ft for Skytower)
• Ability to assist in ride testing by riding all park rides
• Ability to operate in a cash handling environment
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We're also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.