Park Area Ambassador (Restrooms & Pathways)

Entertainment Places; Orlando (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Free park admission

Discounts on park admissions

Discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Orlando is seeking a Park Area Ambassador to uphold high standards of guest service and park cleanliness. You will work in teams to maintain restrooms and pathways, operate equipment, and assist guests with directions and park information.

The role requires energy, adaptability to a fast-paced environment, and the ability to lift and move supplies while ensuring safety and quality across the facility.

Qualifications

• Must be at least 18 years old.
• Candidates should demonstrate exceptional guest service and teamwork.

Responsibilities

• Maintain restroom and park area cleanliness.
• Operate park equipment and manage supplies.
• Direct guests to attractions and assist with park emergencies.
• Contribute to safe, efficient crowd flow and respond to guest questions.
• Complete opening and closing procedures and report maintenance needs.

Skills

Team player

Guest service

Communication

Multi-tasking

Training readiness

Calm under pressure

Fast-paced adaptability

Stand/walk for long shifts

Ladders/climbing

Heavy lifting

Protective gear training

Water/animal environment comfort

Flexible scheduling

Bilingual skills desirable

Job description

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team!

What you get to do:

As a Park Area Ambassador responsible for restrooms and pathways, you’ll ensure an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. Working in a team environment, you will model a positive attitude, a high level of energy and an unyielding commitment to quality.

You will:

• Maintain cleanliness of restroom/park areas
• Operate and maintain blow packs, pressure washers, vacuums, fire hoses, etc.
• Stock restroom supplies
• Maintain/organize storage closet
• Notify leadership of any supplies needed
• Report any concerns or repair needs in restroom facilities
• Sweep debris from pathways while scanning landscape for trash
• Maintain hand washing stations
• Change trash bags
• Ensure safe and efficient line speed and crowd flow through stadiums
• Interact with guests and answer guest questions
• Complete opening and closing procedures
• Direct guests to attractions
• Assist with park emergencies, including inclement weather
• Perform other duties as assigned

What it takes to succeed:

• Must be at least 18 years old
• Strong team player
• Commitment to exceptional guest service
• Strong communication, interpersonal and multi-tasking skills
• Ability to pass all necessary training
• Ability to remain calm, troubleshoot and make quick decisions in stressful situations
• Ability to thrive in a fast-paced environment
• Ability to stand and walk for entire shift
• Ability to climb on ladders, stadium steps, and uneven surfaces
• Ability to lift up to 50 lbs. and push/pull up to 300 lbs. on a cart with assistance
• Ability to train on and properly use protective gear
• Comfortable working around water and animals
• Must be able to work indoors/outdoors in all weather conditions
• Scheduling flexibility
• Valid state driver’s license preferred
• Bilingual skills highly desirable

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.