Assistant Supervisor, Guest Arrival

United Parks & Resorts, Inc.; Williamsburg (VA); Sur place; USD 15 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Free park admission

Discounts on park admission tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and goodies

Résumé du poste

Busch Gardens Williamsburg is seeking a Part-Time Assistant Supervisor, Guest Arrival to support a safe, guest-focused environment. You will train ambassadors, enforce park policies, manage rotation grids, and assist with open/close procedures while ensuring clean, well-serviced areas across the park.

Ideal candidates are 18+, with strong communication skills, leadership potential, and the ability to work varied shifts including nights and weekends.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Excellent computer skills; ability to work multiple selling systems preferred.
• Valid state driver''s license required.
• CPR/AED training/certification beneficial.
• Ability to be trained and certified at all attractions.
• Excellent written and verbal communication skills.
• Comfortable speaking in front of large groups.
• Ability to stand and walk for long periods.
• Ability to lift 25 pounds and push/pull 50 pounds.
• Outdoor work environment exposure.

Responsabilités

• Ensure a safe environment for ambassadors, guests, and animals.
• Develop on-the-job training (OJT) and coach ambassadors.
• Ensure compliance with regulations, park policies, and procedures.
• Create and maintain unit's rotation grid.
• Maintain park cleanliness; conduct quality inspections.
• Respond to guest and ambassador needs.
• Report status of projects to Supervisors/Managers.
• Oversee daily opening and closing procedures.
• Resolve guest issues with problem-solving.
• Oversee assigned operating area.
• Adhere to cash handling procedures.
• Work all areas of the Guest Arrival team as needed.

Connaissances

Leadership experience

Communication skills

Training skills

Microsoft Office

Formation

High school diploma or equivalent

Outils

Microsoft Office

Selling systems

Description du poste

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do as a Part-Time Assistant Supervisor, Guest Arrival:

• Ensure a safe environment for all ambassadors, guests, and animals
• Responsible for the development of OJT's and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Create and maintain unit's team rotation grid
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Respond to guest and ambassador needs
• Report to Supervisors and Managers regarding the status of projects
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed
• Oversee assigned operating area
• Ensure strict adherence to all cash handling procedures
• Work all areas of the Guest Arrival team as needed

What it takes to succeed:

• At least 18 years old
• High school diploma or equivalent preferred
• Leadership experience preferred
• Excellent computer skills, ability to work multiple selling systems preferred
• Valid state driver's license and be able to obtain a company driver's license
• Ability to complete provided CPR/AED training/certification
• Ability to be trained and certified at all attractions
• Excellent written and verbal communication skills
• Comfortability speaking in front of large groups of guests and ambassadors
• Ability to remain calm and professional during challenging situations
• Working knowledge of Microsoft Office applications
• Ability to stand and walk for long periods of time
• Ability to bend and stoop to assist in cleaning the park
• Ability to lift 25 pounds and push/pull 50 pounds
• Ability to able to climb stairs
• Ability to work comfortably outdoors
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

Compensation: 13.41 USD HOURLY

The perks of the position:

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.