Assistant Supervisor - Cabanas

United Parks & Resorts; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free park admission

Ticket discounts

Food & merch discounts

Scholarship program

Employee events

Job summary

SeaWorld Parks & Entertainment in Orlando is seeking an enthusiastic ambassador supervisor to help deliver memorable guest experiences. You will ensure safety, train ambassadors, and enforce park policies while overseeing daily opening procedures.

The position requires strong communication, leadership, and the ability to manage cash handling, ride testing, and outdoor work. Flexible shifts, CPR training, and teamwork are essential.

Qualifications

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Excellent written and verbal communication skills.
• Ability to work outdoors and lift up to 50 lbs.

Responsibilities

• Ensure a safe environment for ambassadors, guests, and animals.
• Develop on‑the‑job training and coaching for ambassadors.
• Ensure compliance with regulations, park policies, and procedures.
• Maintain cleanliness and conduct inspections in assigned areas.
• Respond to guest and ambassador needs and resolve issues.
• Oversee opening/closing procedures and cash handling.
• Operate in a cash handling environment and support ride testing.

Skills

Leadership experience

Communication skills

Customer service

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team!

What you get to do:

• Ensure a safe environment for all ambassadors, guests, and animals
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Create and maintain unit’s team rotation grid
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Respond to guest and ambassador needs
• Report to Supervisors and Managers regarding the status of projects
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed
• Oversee assigned operating area
• Ensure strict adherence to all cash handling procedures
• Perform other miscellaneous tasks as required

What it takes to succeed:

• High school diploma or equivalent preferred
• Leadership experience preferred
• Possession or pursuit of a bachelor’s degree preferred
• Excellent computer skills, ability to work multiple selling systems preferred
• Previous cash handling experience preferred
• Valid state driver’s license and be able to obtain a company driver’s license
• At least 18 years old
• Ability to to complete provided CPR/AED training/certification
• Ability to be trained and certified at all attractions
• Excellent written and verbal communication skills
• Comfortability speaking in front of large groups of guests and ambassadors
• Ability to remain calm and professional during challenging situations
• Working knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods of time
• Ability to bend and stoop to assist in cleaning the park
• Ability to lift 25 pounds and push/pull 50 pounds
• Ability to able to climb stairs
• Ability to walk in sand
• Ability to work comfortably outdoors at heights up to 150 feet (350 ft for Skytower)
• Ability to assist in ride testing by riding all park rides
• Ability to operate in a cash handling environment
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.