Guest Arrival Ambassador

Entertainment Places; Tampa (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park tickets

Park discounts on food

Scholarship opportunities

Exclusive employee events

Job summary

Busch Gardens in Florida is seeking a Guest Arrival Ambassador to greet guests and deliver exceptional service. You will process reservations, manage crowd flow, and assist with parking and show timing information with a positive, enthusiastic spirit.

Key responsibilities include answering guest questions, resolving issues, handling monetary transactions, and coordinating with a team to maintain smooth operations and safety standards throughout the park.

Qualifications

• At least 18 years old.
• Ability to work indoors and outdoors in varied weather.
• Excellent communication and problem-solving skills.
• Ability to push, pull and lift at least 50 lbs.
• Basic computer skills with Windows/Office.
• Flexibility to work varied shifts.
• Ability to process monetary transactions and use a register.
• Monetary handling experience is a plus.
• Ability to walk and stand for long periods.
• Team player with a positive attitude.

Responsibilities

• Greet and interact with guests
• Answer questions and resolve guest issues
• Advise guests on show times and attraction information
• Facilitate organized guest traffic flow, including parking lot
• Perform crowd control to open/close location
• Process monetary transactions accurately
• Handle will call and interaction program requests
• Adhere to monetary handling policies and procedures
• Work as part of a team to increase productivity while delivering excellent guest service
• Practice safe work habits, including PPE

Skills

Guest service

Communication

Problem solving

Cash handling

Teamwork

Multitasking

Weather adaptability

Physical stamina

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! Compensation: $15 per hour

What you get to do:

As a Guest Arrival Ambassador, you’ll keep our park running smoothly while delivering great guest service with a positive, enthusiastic spirit. And you’ll do this in a lot of different ways, including processing group reservations, ensuring quick queues, handling lost ticket issues, providing guest education, handling global reservations and working the parking lot.

You will:

• Greet and interact with guests
• Answer questions and resolve guest issues
• Advise guests on show times and attraction information
• Facilitate an organized guest traffic flow, including traffic in parking lot
• Perform crowd control in order to open and close location efficiently
• Accurately process monetary transactions
• Handle will call and interaction program requests
• Adhere to all monetary handling policies and procedures
• Work as part of a team to increase productivity while providing excellent guest service
• Practice safe work habits, including the use of personal protective equipment

What it takes to succeed:

At least 18 years old Ability to work indoors and outdoors, in a variety of weather conditions Excellent communication and problem-solving skills Ability to push, pull and lift a minimum of 50 lbs. Basic computer skills with Windows/Office Flexibility in working varied shifts Ability to process monetary transactions and accurately use a register Monetary handling experience a plus Comfortable handling large amounts of cash Ability to walk and stand extensively Ability to work well as part of a team Ability to multitask while maintaining a positive attitude and delivering excellent guest service Ability to complete all legal, company and department training requirements

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.