Guest Arrival & Luggage Concierge

voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Local Union Benefits

Hotel and travel discounts

Professional development and promotion

Job summary

voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point is seeking a Bellperson to welcome guests and assist with luggage, ensuring timely delivery and departure support. You will greet guests professionally, escort them to rooms, and provide information on hotel services and local attractions.

Responsibilities include maintaining luggage areas, communicating with other departments, and upholding confidentiality and uniform standards while delivering attentive, efficient service to guests

Qualifications

• Greeting guests professionally according to brand standards.
• Ability to assist with luggage and guest transport.
• Knowledge of local area information and attractions.
• Commitment to guest confidentiality and appearance standards.
• Teamwork and clear communication with hotel departments.

Responsibilities

• Greet guests upon arrival and assist with luggage and doors.
• Escort guests to rooms and provide information on hotel services and local attractions.
• Explain in-room features and how to use amenities.
• Deliver luggage to rooms promptly and safely.
• Maintain front drive cleanliness and orderly work area.
• Communicate guest needs across departments.
• Handle guest service issues professionally and promptly.
• Maintain brand-standard uniform and appearance.
• Complete duties within shift and provide excellent service.

Job description

voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point is seeking a Bellperson to welcome guests and assist with luggage, ensuring timely delivery and departure support. You will greet guests professionally, escort them to rooms, and provide information on hotel services and local attractions.

Responsibilities include maintaining luggage areas, communicating with other departments, and upholding confidentiality and uniform standards while delivering attentive, efficient service to guests