Guest Advocate: Fast-Paced Retail, Flexible Hours

Target; Sherwood (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

Target is seeking a Guest Advocate to welcome guests and assist with purchases, returns, and digital tools, helping guests navigate in-store and via the Target App. You will partner with team members to deliver quick, friendly service and maintain a clean, safe store environment.

The role requires strong communication, problem solving, and multitasking in a fast-paced setting, with opportunities to learn about loyalty programs, promos, and store operations.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Create a welcoming experience by greeting guests as you are completing your daily tasks
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs
• Make the guest aware of current promos, store activities and events
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
• Thank guests and let them know we’re happy they chose to shop at Target
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy
• Understand and show guests how to use the features and offerings within the Target App including Wallet
• Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features
• Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures
• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal
• Stock supplies during store open hours while being available for the guest
• Demonstrate a culture of ethical conduct, safety and compliance
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

Job description

Target is seeking a Guest Advocate to welcome guests and assist with purchases, returns, and digital tools, helping guests navigate in-store and via the Target App. You will partner with team members to deliver quick, friendly service and maintain a clean, safe store environment.

The role requires strong communication, problem solving, and multitasking in a fast-paced setting, with opportunities to learn about loyalty programs, promos, and store operations.