GTM Systems Lead - Salesforce & AI Enablement

doordashusa; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Equity grant opportunities

Job summary

DoorDash is seeking a Senior GTM Systems leader focused on Salesforce and adjacent post-sales platforms to support customer success, service, and implementation. You own both strategic vision and technical delivery, driving adoption, AI-powered enhancements, and integrations across the revenue organization.

You will collaborate with stakeholders across revenue operations, lead system enablement, design integrations, and coach teams to improve productivity and outcomes in a fast-paced environment.

Qualifications

• 5+ years in GTM operations, system development, or consulting.
• 3+ years with Salesforce Sales Cloud and related support or CS ecosystem.
• 2+ years with Gainsight or another CS platform.
• Strong organizational and project management skills.
• Familiarity with Agile development and core concepts.
• Experience facilitating sessions with stakeholders and revenue operations teams.
• Ability to work autonomously and meet deadlines in a fast-paced environment.
• Strong communication and executive-facing presentation skills.

Responsibilities

• Own strategic vision and delivery for GTM systems aligned to company and departmental goals.
• Drive adoption by identifying usage gaps and delivering coaching and training.
• Build and enable AI-powered solutions that improve productivity, scalability, and user outcomes.
• Translate business and process requirements into actionable documentation, user testing scenarios, enablement materials, and release notes.
• Lead system enablement in partnership with the enablement team, including training plans and change management.
• Design and deliver integrations with other applications in the technology ecosystem.
• Provide flex capacity to the Salesforce team through discovery, technical coordination, and stakeholder communications.

Skills

GTM operations

Salesforce Sales Cloud

Gainsight / CS platform

Project management

Stakeholder communication

Agile methodology

Tools

Salesforce Administrator certification

Job description

DoorDash is seeking a Senior GTM Systems leader focused on Salesforce and adjacent post-sales platforms to support customer success, service, and implementation. You own both strategic vision and technical delivery, driving adoption, AI-powered enhancements, and integrations across the revenue organization.

You will collaborate with stakeholders across revenue operations, lead system enablement, design integrations, and coach teams to improve productivity and outcomes in a fast-paced environment.