GTM Systems Lead: AI‑Driven Tech Programs

Klaviyo; San Francisco (CA); On-site; USD 132,000 - 198,000; Full time

Job summary

Klaviyo is seeking a Lead Technical Project Manager to own highly impactful GTM systems programs from intake through hypercare. You will coordinate cross-functional teams across Sales, Customer Success, Services, Finance and Internal Audit, define plans, manage risks, and drive AI-enabled workflows that improve delivery.

You will work with analysts, developers, architects, vendors, and finance partners, presenting updates to senior leadership and ensuring alignment with business goals and

Qualifications

• 8+ years in technical program or project management at a SaaS company.
• Deep GTM systems knowledge: lead-to-opportunity, quote-to-cash, renewals.
• Experience in a Salesforce-centric environment with a shared core system.
• Experience partnering with finance, audit, or compliance on revenue-impacting systems.
• Strong technical fluency to discuss architecture and data-model trade-offs.
• Hands-on curiosity about AI and ability to discuss AI in GTM workflows.

Responsibilities

• Own program delivery end to end: intake, prioritization, scoping, sequencing, status, and cadence.
• Lead cross-functional programs at scale across multiple teams and functions.
• Drive technical decisions with engineers and architects; document and defend choices.
• Deliver with controls by partnering on SOX/ITGC, access, and change management.
• Manage vendors and implementation partners with joint plans and risk reviews.
• Bring AI into GTM and delivery processes to improve planning and reporting.

Skills

GTM systems

Technical PM

Executive stakeholder mgmt

AI familiarity

Salesforce knowledge

Education

Bachelor's degree or equivalent

Tools

Salesforce

CPQ

Billing/ERP

Gainsight

Zendesk

Certinia

Job description

Klaviyo is seeking a Lead Technical Project Manager to own highly impactful GTM systems programs from intake through hypercare. You will coordinate cross-functional teams across Sales, Customer Success, Services, Finance and Internal Audit, define plans, manage risks, and drive AI-enabled workflows that improve delivery.

You will work with analysts, developers, architects, vendors, and finance partners, presenting updates to senior leadership and ensuring alignment with business goals and