GTM Ops & Enablement Architect (Remote)

Scribe; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Remote-friendly

401(k)

Paid parental leave

Daily catered lunch (SF office)

Commuter benefits

Home office stipend

Job summary

Scribe in San Francisco is seeking the first owner of how GTM roles actually work day to day. You will map workflows for AE, BDR, CSM, and SE, redesign gaps, and build the layer that lets managers inspect it.

You’ll run onboarding cohorts end to end, own change adoption when pricing, packaging, or tooling shifts, and help GTM teams be productive by turning insight into repeatable processes. This role blends enablement with stakeholder leadership and remote-friendly collaboration.

Qualifications

• You've operated as a stakeholder or program owner through at least one CRM or systems implementation at a B2B SaaS company.
• You look at a broken workflow and call it wrong, then design and spec the fix instead of documenting the mess as-is.
• You understand Salesforce and adjacent GTM systems well enough to brief a systems team precisely, without needing to build the platform yourself.
• You've run onboarding or training cohorts end to end, pulling in contributors you don't manage into one coherent experience.
• You're comfortable running training sessions and office hours in front of large groups of field reps.
• You use AI-native tools daily, not just experimented with them, and treat dogfooding your own product as part of the job.

Responsibilities

• Map the complete day-in-the-life workflow for every GTM role — AE, BDR, CSM, SE, and their managers — so reps know what to do without hunting for it.
• Design the task, queue, and report experience that makes that workflow real and consistent across every pod.
• Build the manager inspection layer so leaders can check adoption on a defined cadence instead of asking around.
• Run new-hire onboarding cohorts end to end, from logins and systems training to first workflows and ramp milestones.
• Own change adoption when pricing, packaging, process, or tooling shifts, making sure the field actually adopts it, not just hears about it.
• Re-architect broken workflows and specify the fix precisely enough for GTM Systems to build against.
• Run the front line of user support and the case queue, using Scribe Capture and Optimize to find where reps actually get stuck.

Skills

Stakeholder management

CRM systems

Salesforce familiarity

Onboarding/training

AI-native tools

Change management

Tools

Salesforce

Job description

Scribe in San Francisco is seeking the first owner of how GTM roles actually work day to day. You will map workflows for AE, BDR, CSM, and SE, redesign gaps, and build the layer that lets managers inspect it.

You’ll run onboarding cohorts end to end, own change adoption when pricing, packaging, or tooling shifts, and help GTM teams be productive by turning insight into repeatable processes. This role blends enablement with stakeholder leadership and remote-friendly collaboration.