GTM Ops Architect

Mosaic.tech; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid parental leave

Daily catered lunch

Commuter benefits

Home office stipend

Job summary

Scribe is hiring the first owner of how every AE, BDR, CSM, and SE actually does their job day to day. You will map real workflows, redesign where needed, and build the layer that lets managers inspect adoption.

This role also runs onboarding cohorts end to end, drives change adoption across pricing and tooling, and collaborates with GTM systems to ensure practical, measurable improvements.

Qualifications

• Has operated as a stakeholder through CRM/system implementations at a B2B SaaS company.
• Can design fixes to broken workflows rather than document as-is.
• Able to brief a systems team precisely on Salesforce and GTM tooling.
• Has led onboarding or training cohorts end-to-end.
• Comfortable running training sessions and office hours for large groups of field reps.
• Daily use of AI-native tools and dogfooding your own product.

Responsibilities

• Map the complete day-in-the-life workflow for every GTM role — AE, BDR, CSM, SE, and their managers — so reps know what to do without hunting for it
• Design the task, queue, and report experience that makes that workflow real and consistent across every pod
• Build the manager inspection layer so leaders can check adoption on a defined cadence instead of asking around
• Run new-hire onboarding cohorts end to end, from logins and systems training to first workflows and ramp milestones
• Own change adoption when pricing, packaging, process, or tooling shifts, making sure the field actually adopts it, not just hears about it
• Re-architect broken workflows and specify the fix precisely enough for GTM Systems to build against
• Run the front line of user support and the case queue, using Scribe Capture and Optimize to find where reps actually get stuck

Skills

CRM implementation

Workflow design

Salesforce expertise

Onboarding programs

Train-the-trainer

AI-native tools

Job description

Scribe is hiring the first owner of how every AE, BDR, CSM, and SE actually does their job day to day. You will map real workflows, redesign where needed, and build the layer that lets managers inspect adoption.

This role also runs onboarding cohorts end to end, drives change adoption across pricing and tooling, and collaborates with GTM systems to ensure practical, measurable improvements.