GTM Data & Contact Quality Ops Manager

UNAVAILABLE; San Francisco (CA); Hybrid; USD 146,000 - 235,000; Full time

Benefits offered by this job

RSU eligibility

Health benefits

Hybrid work options

Job summary

DocuSign is seeking a GTM Sales Operations Manager for Contact Data Management to lead global data quality, enrichment, deduplication, and acquisition initiatives across Salesforce. You will architect data standards, governance, and AI-driven workflows to achieve 99%+ data accuracy and strong enablement for sales teams worldwide.

You will partner with Sales, RevOps, Marketing Ops, and GTM leadership, own UAT, vendor management, and KPI dashboards, and report progress to executives while

Qualifications

• 8+ years of experience in contact data quality, data governance, or data operations in a SaaS or high-growth tech environment
• 2+ years of hands-on experience managing contact data initiatives with impact across multiple global regions
• 2+ years of hands-on experience with AI-driven contact solutions such as deduplication engines or enrichment workflows
• Experience managing offshore or distributed data operations teams in diverse markets
• Experience leading large-scale contact data cleanup, enrichment, or deduplication initiatives in SaaS environments; quantify impact and ROI
• Experience with Salesforce: contact models, hierarchies, data governance, validation
• Experience with data privacy/compliance regulations (GDPR, CCPA, LGPD) and compliant data processes
• Experience leading cross-functional initiatives across Sales, RevOps, Marketing Ops, and Data teams

Responsibilities

• Execute global contact standardization, enrichment, and deduplication initiatives with accountability for accuracy, completeness, and coverage across all regions
• Develop and enforce contact data standards, governance policies, and contact-to-account hierarchy rules
• Build and maintain contact data quality dashboards with KPI tracking and executive visibility; establish SLAs and benchmarks
• Ensure contact data readiness for sales enablement and initiation at point of entry to prevent downstream issues
• Design and deploy AI agents and automation workflows to standardize, enrich, and deduplicate contact records to 99%+ accuracy
• Architect intelligent contact data pipelines and validation frameworks with automated QA processes
• Identify, evaluate, and implement emerging data technologies and AI/ML solutions to improve quality and scalability
• Deploy multiple AI/automation workflows to reduce manual cleansing and accelerate productivity for regional teams

Skills

Data governance

SQL

Python

Salesforce data models

AI/ML for data

Vendor management

Data quality improvement

Stakeholder communication

Education

Bachelor's degree in CS/IS or related field

Experience in data operations

Tools

SQL

Python

Salesforce

Clay/ZoomInfo

Data warehousing

Al/automation tools

Job description

DocuSign is seeking a GTM Sales Operations Manager for Contact Data Management to lead global data quality, enrichment, deduplication, and acquisition initiatives across Salesforce. You will architect data standards, governance, and AI-driven workflows to achieve 99%+ data accuracy and strong enablement for sales teams worldwide.

You will partner with Sales, RevOps, Marketing Ops, and GTM leadership, own UAT, vendor management, and KPI dashboards, and report progress to executives while