GSOC Supervisor: Lead, Train & Safeguard Operations

Allied Universal; Oakland (CA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid holidays

Vacation accrual

Job summary

Allied Universal is seeking a Global Security Operations Center (GSOC) Supervisor in Oakland, CA. The role leads GSOC operations, responses to alarms and incidents, and coordinates with client teams to ensure aligned policies and optimal performance.

The position is full-time with a schedule including evenings and weekends. The ideal candidate has a minimum of two years in supervisory roles, and at least one year in a Security Operations Center.

Qualifications

• Must have a high school diploma or equivalent.
• 200; Minimum of two years supervisory/management experience.
• Minimum of one year in a Security Operations Center or related operation.
• Strong prioritization, communication and analytical skills.
• Ability to learn and use multiple computer software programs.

Responsibilities

• Serve as liaison between GSOC, Contract Security Management and Global Security Management.
• Direct GSOC functions and ensure policies align with client goals.
• Analyze, plan and provide direction to maximize GSOC value.
• Develop and document training exercises for GSOC personnel.
• Identify new technologies and upgrades for existing systems.
• Respond to emergency and non-emergency calls from diverse sources.
• Lead and motivate GSOC staff and provide coaching.
• Manage software programs supporting operational processes.
• Provide feedback to improve client and contract security performance.
• Escalate inter-company security issues as needed.
• Perform on-call duties including after-hours.
• Develop intelligence sources to identify threats or incidents.
• Monitor KPIs and drive efficiency/quality improvements.
• Perform supervisory/managerial responsibilities.
• Ensure staffing levels and conduct performance reviews.
• Prepare and present security reports to stakeholders.
• Carry out other duties as assigned by management.

Skills

Supervisory experience

Security Operations Center

Analytical thinking

Problem solving

Coaching/mentoring

Communication skills

Microsoft Office

Education

High school diploma or equivalent

College degree in management/criminal justice (nice to have)

Tools

Microsoft Office

Job description

Allied Universal is seeking a Global Security Operations Center (GSOC) Supervisor in Oakland, CA. The role leads GSOC operations, responses to alarms and incidents, and coordinates with client teams to ensure aligned policies and optimal performance.

The position is full-time with a schedule including evenings and weekends. The ideal candidate has a minimum of two years in supervisory roles, and at least one year in a Security Operations Center.