GSOC Shift Lead: Security Ops & Incident Command

Alliedbarton Security Services; Goodyear (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life, A

401(k) plan

Eight paid holidays and vacation

Job summary

Allied Universal is hiring a Global Security Operations Center (GSOC) Shift Lead to support a high-profile client. You will oversee day-to-day GSOC operations, monitor security systems, coordinate incident responses, and ensure compliance with laws and client regulations.

The role emphasizes leadership, training, SOP development, and accurate documentation of incidents, with communication at an executive level and collaboration with internal and external stakeholders to maintain secure

Qualifications

• High school diploma or equivalent.
• Bachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study.
• Technical writing skills.
• Teamwork, coaching, mentoring skills.
• Proficient Microsoft Office skills (Excel, Word).

Responsibilities

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed.
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies.
• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered.
• Ensure all GSOC activities comply with local, national, and international laws and client regulations.
• Conduct regular audits and assessments to identify area of improvement.
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators.
• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements.
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations.
• Complete metrics for all Operators to ensure they are meeting standards set by the client.
• Troubleshoot issues with the security applications and work with the system team to resolve issues.
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents.
• Coordinate with internal and external stakeholders including emergency services as necessary.
• Ensure all incidents are properly documented, analyzed and reported.

Skills

Technical writing

Security operations

Executive communication

Decision making

Team leadership

MS Office

Analytical thinking

Education

Bachelor’s Degree or higher in Emergency Management, Communications, IT, Political Sciences, Criminal Justice, or related field

High school diploma or equivalent

Tools

CCURE

Genetic

Job description

Allied Universal is hiring a Global Security Operations Center (GSOC) Shift Lead to support a high-profile client. You will oversee day-to-day GSOC operations, monitor security systems, coordinate incident responses, and ensure compliance with laws and client regulations.

The role emphasizes leadership, training, SOP development, and accurate documentation of incidents, with communication at an executive level and collaboration with internal and external stakeholders to maintain secure