GSOC Operations Lead - Incident Response & Team Coach

Allied Universal; Goodyear (AZ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

401(k) plan

Paid time off

Job summary

Allied Universal is hiring a Global Security Operations Center (GSOC) Shift Lead in Goodyear, AZ to oversee daily GSOC operations, coordinate staff, and ensure incident response aligns with client requirements. The role emphasizes leadership, training, and adherence to SOPs within a high-threat environment.

Based in Goodyear, AZ, the GSOC Lead partners with security teams and emergency services to deliver timely analysis, document incidents, and improve monitoring performance.

Qualifications

• High school diploma or equivalent.
• Two years of technical writing experience.
• Two years of verifiable security experience.
• Two years of verifiable Global Security Operation Center experience.
• Experience using CCURE and Genetec surveillance tools.
• Bachelor’s Degree or higher in related field.
• Excellent written and oral communication at executive level.

Responsibilities

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed.
• Coordinate the GSOC team during shifts, monitor security systems, handle incidents, and respond to emergencies.
• Update the GSOC Operator schedule and ensure coverage for all openings and callouts.
• Ensure GSOC activities comply with laws and client regulations.
• Conduct audits and assessments to identify areas for improvement.
• Ensure training requirements are met for all operators and complete training checklists.

Skills

Technical writing

Teamwork

Mentoring

Microsoft Office

Education

High school diploma or equivalent

Bachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study

Tools

CCURE

Genetec

Job description

Allied Universal is hiring a Global Security Operations Center (GSOC) Shift Lead in Goodyear, AZ to oversee daily GSOC operations, coordinate staff, and ensure incident response aligns with client requirements. The role emphasizes leadership, training, and adherence to SOPs within a high-threat environment.

Based in Goodyear, AZ, the GSOC Lead partners with security teams and emergency services to deliver timely analysis, document incidents, and improve monitoring performance.