GSOC Operations Leader — Readiness & Excellence

Clear Destination Inc.; Tempe, Northern (AZ, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Clear Destination Inc. is seeking a GSOC Manager to lead a client-dedicated, 24/7 Global Security Operations Center, ensuring readiness, performance, and continuous improvement.

You will oversee staffing, training, quality, and client service, directing frontline leadership and serving as a Crisis24 management partner with authorized client stakeholders. The ideal candidate is an experienced people and operations leader who balances strategic and administrative duties with visibility in

Qualifications

• Bachelor’s degree in security, emergency management, business, or a related discipline.
• 5+ years of GSOC/SOC operations or equivalent 24/7 environment.
• 3+ years of demonstrated people-leadership experience.
• Strong understanding of incident management, operational risk, quality assurance, training, governance, and continuous improvement.
• Experience coaching and developing employees and managing performance.

Responsibilities

• Maintain overall accountability for GSOC operations, service delivery, readiness, and adherence to client and Crisis24 requirements.
• Lead frontline leadership and partner with client stakeholders and Crisis24 management.
• Directly coach and develop Team Leads, setting clear expectations for leadership, engagement, communication, and quality.
• Conduct regular 1:1s, performance discussions, development planning, and coaching actions.
• Ensure onboarding and ongoing training align with current operational needs.
• Communicate program performance, incidents, risks, staffing concerns, and improvement initiatives to Crisis24 and client leadership.

Skills

GSOC operations leadership

Leadership

Incident management

Stakeholder management

Strategic planning

Performance improvement

Coaching

Education

Bachelor’s degree in security or related

Job description

Clear Destination Inc. is seeking a GSOC Manager to lead a client-dedicated, 24/7 Global Security Operations Center, ensuring readiness, performance, and continuous improvement.

You will oversee staffing, training, quality, and client service, directing frontline leadership and serving as a Crisis24 management partner with authorized client stakeholders. The ideal candidate is an experienced people and operations leader who balances strategic and administrative duties with visibility in