Growth & Retention Lead - AI-Driven Customer Success

Garuda Ventures; New York (NY); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Unlimited AI

Build your own toolkit

Ramp card for success

Lunches, dinners in office

Community memberships

Books and learning resources

Event attendance

Professional development

Job summary

Metaview in New York is seeking a versatile professional who can own accounts end-to-end, drive onboarding, and tailor AI-powered hiring solutions for diverse customers. You will shape implementations, run sessions, and work closely with product to improve the platform based on client feedback.

The role emphasizes retention, revenue awareness, and hands-on AI engagement, with a strong focus on rapid value delivery and stakeholder collaboration in a hybrid New York setting.

Qualifications

• Anywhere from 1-4 years post-academics, with some experience in one of the following: consulting, Customer‑Success, or advisory; an ops, growth, GTM, analyst, chief‑of‑staff, or product‑adjacent role at a software or AI company; or a junior role at a strong company with clear upward trajectory.
• An appetite for the commercial side. You don't need to have owned a retention number yet, but you should want that, and be able to show you've been close to revenue, targets, or customers whose spend depended on your work.
• Genuine, hands‑on AI engagement. Shipped projects are the strongest signal, but hackathons, coursework, prompt‑engineering work, published writing, or time at an AI‑native company all count. What matters is that it's real.
• Strong academic record or evidence of passions/extracurricular excellence.
• Evidence of guiding customers or stakeholders (can be internal) through onboarding, rollout, or a change in how they work. Stakeholder management in consulting counts.
• You're good in the room. You can run a session with an experienced operator, disagree with them, and have it land well.
• Real product instinct. You have opinions about the tools you use and have got deep into at least one of them.
• Structured execution - you use data and outcomes to show impact, not a list of responsibilities.
• Clear, fast writing. Much of this job happens in Slack and email.
• Curiosity about hiring as a craft, whether or not you've worked in it.
• Our brand is intelligent, low-BS, authentic, and deeply customer‑oriented. As a champion for our brand, you'll need to be these things too.
• Ability to work in a hybrid model within New York.

Skills

Hybrid work NY

Product instinct

Structured execution

Clear writing

Customer success focus

Data-driven analysis

Stakeholder management

Fast learning

Job description

Metaview in New York is seeking a versatile professional who can own accounts end-to-end, drive onboarding, and tailor AI-powered hiring solutions for diverse customers. You will shape implementations, run sessions, and work closely with product to improve the platform based on client feedback.

The role emphasizes retention, revenue awareness, and hands-on AI engagement, with a strong focus on rapid value delivery and stakeholder collaboration in a hybrid New York setting.