AI-Driven Customer Success Manager - Hybrid, Growth

Treasure AI; New York (NY); Híbrido; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

Competitive compensation

Life insurance

Disability coverage

401K match

RSUs

Flexible Time Off

Parental leave

Carrot health benefits

Descripción de la vacante

Treasure AI in New York is seeking a Customer Success Manager to lead day-to-day relationships with strategic customers, drive adoption, and align success metrics with business outcomes. You will partner with Product, Engineering, Marketing, and Professional Services to ensure customers realize value from Treasure AI's platform.

You will facilitate workshops, develop success plans, and identify expansion opportunities using AI-powered insights.

Formación

• 5+ years of Customer Success or related experience.
• Proven ability to communicate across business and technical concepts (e.g., ROAS, Big Data, Analytics, Data Warehousing, API integrations, SQL).
• Background in Marketing/SaaS/Martech/Adtech is a plus.
• Independent drive for continuous improvement.

Responsabilidades

• Build and maintain success plans with customer leadership centered around growing the value generated by Treasure AI.
• Encourage and enable adoption of our entire product, finding opportunities for expansion across the enterprise.
• Work with internal teams to ensure smooth implementations and ongoing strategic support is delivered in a timely manner.
• Use AI tools to synthesize product usage signals and engagement data to identify adoption gaps and expansion opportunities.
• Partner with Marketing to drive joint customer success stories and co-marketing opportunities.
• Act as an AI guide for customers, helping them apply Treasure AI capabilities to accelerate data strategies.

Conocimientos

Customer Success

Cross-functional communication

Data analytics

SQL

API integrations

Herramientas

Slack

CRM systems

Descripción del empleo

Treasure AI in New York is seeking a Customer Success Manager to lead day-to-day relationships with strategic customers, drive adoption, and align success metrics with business outcomes. You will partner with Product, Engineering, Marketing, and Professional Services to ensure customers realize value from Treasure AI's platform.

You will facilitate workshops, develop success plans, and identify expansion opportunities using AI-powered insights.