AI-Driven Customer Success Lead — End-to-End Growth

Sensos; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Sensos in New York is seeking a technically fluent Customer Success Manager to own customer relationships end-to-end, from implementation to renewal and expansion. This hybrid role bases in the Greater New York area with up to 20% travel and a couple of in-person days per week at our NY office.

You’ll bridge customer needs with technical realities, oversee onboarding and adoption, and work closely with Sales, Product, and Support to drive value and growth.

Qualifications

• Technical depth to read and reason about data and software configuration.
• Hands-on AI fluency: able to sell, train on, and explain AI solutions.
• Natural translator between product specs and business strategy.
• Domain knowledge in Supply Chain, Logistics, or related tech.
• 3–6 years in Customer Success or customer-facing SaaS roles.
• Proven ownership of renewals and expansion.
• Excellent communication and proactive, independent mindset.

Responsibilities

• Lead technical onboarding, implementation, and product configuration across integrations and workflows.
• Resolve technical questions as a trusted advisor across backend/frontend systems.
• Act as trusted advisor on solutions, training customers, and delivering value.
• Translate between customer needs and technical realities for both audiences.
• Own the full customer lifecycle end-to-end: implementation, onboarding, adoption, renewals, and expansion.
• Build strong relationships with customer stakeholders, including executives.
• Drive upsells and portfolio growth with proven expansion ownership.
• Collaborate with Sales, Product, and Support to drive outcomes.

Skills

Technical depth

AI fluency

Account ownership

Communication

SaaS experience

Renewals ownership

Job description

Sensos in New York is seeking a technically fluent Customer Success Manager to own customer relationships end-to-end, from implementation to renewal and expansion. This hybrid role bases in the Greater New York area with up to 20% travel and a couple of in-person days per week at our NY office.

You’ll bridge customer needs with technical realities, oversee onboarding and adoption, and work closely with Sales, Product, and Support to drive value and growth.