Growth & Renewal SMB Customer Success Manager - Nordics

Arcticwolf; United States; Remote; USD 38,000 - 84,000; Full time

Benefits offered by this job

Variable incentive compensation

New hire equity grants

Comprehensive benefits package

Job summary

Arctic Wolf is seeking a Customer Success Manager - SMB for the Nordics region to manage a portfolio of corporate customers using CyberSOC. You will drive renewals and expansions through consultative selling, listen to customers, and feed insights back to the business while ensuring quarterly account reviews and high customer satisfaction.

You will negotiate with management to upsell Arctic Wolf service offerings and act as a trusted advisor with deep product knowledge to plan for future growth.

Qualifications

• 5+ years of demonstrated success in a sales role, preferably in a technology organization.

Responsibilities

• Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.
• Achieving renewal and expansion targets through consultative selling techniques
• Listening to customers and providing feedback to the business.
• Ensuring customer satisfaction and delivery of quarterly account reviews.
• Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.
• Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.
• Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.
• Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.

Skills

Consultative selling

Account management

Customer success

Renewals & expansions

Forecasting & risk management

Tools

Salesforce

Job description

Arctic Wolf is seeking a Customer Success Manager - SMB for the Nordics region to manage a portfolio of corporate customers using CyberSOC. You will drive renewals and expansions through consultative selling, listen to customers, and feed insights back to the business while ensuring quarterly account reviews and high customer satisfaction.

You will negotiate with management to upsell Arctic Wolf service offerings and act as a trusted advisor with deep product knowledge to plan for future growth.