Customer Success Manager - SMB - Nordics

Arcticwolf; United States; Teletrabalho; USD 38 000 - 84 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Variable incentive compensation

New hire equity grants

Comprehensive benefits package

Resumo da oferta

Arctic Wolf is seeking a Customer Success Manager - SMB for the Nordics region to manage a portfolio of corporate customers using CyberSOC. You will drive renewals and expansions through consultative selling, listen to customers, and feed insights back to the business while ensuring quarterly account reviews and high customer satisfaction.

You will negotiate with management to upsell Arctic Wolf service offerings and act as a trusted advisor with deep product knowledge to plan for future growth.

Qualificações

• 5+ years of demonstrated success in a sales role, preferably in a technology organization.

Responsabilidades

• Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.
• Achieving renewal and expansion targets through consultative selling techniques
• Listening to customers and providing feedback to the business.
• Ensuring customer satisfaction and delivery of quarterly account reviews.
• Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.
• Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.
• Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.
• Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.

Conhecimentos

Consultative selling

Account management

Customer success

Renewals & expansions

Forecasting & risk management

Ferramentas

Salesforce

Descrição da oferta de emprego

Customer Success Manager - SMB - Nordics

Customer Success Manager - SMB - Nordics

Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.

Achieving renewal and expansion targets through consultative selling techniques

Listening to customers and providing feedback to the business.

Ensuring customer satisfaction and delivery of quarterly account reviews.

Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.

Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.

Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.

Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.

The ability to be flexible and work in a rapidly changing environment is required.

Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.

Fanatical devotion to customer service, business quality, and data security.

Thinks out-of-the-box and energizes others with passion, quality, and commitment.

5+ years of demonstrated success in a sales role, preferably in a technology organization.

Environment and Physical Demands

Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.

Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.

If located in a company office, often requires the mobility to physically navigate the space.

In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.

May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).

Typically 10% or less of business travel

Exemption Status to be reviewed by Legal

Exempt

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information.

Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment.

The base salary range for this job family is 28,200 to 63,000 GBP annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.